FAQ’s HORECA

Yes, we offer customization services to tailor tableware to your brand’s identity. This includes

options for custom colors, logos, patterns and designs to create a unique dining experience for

your guests.

It depends on the shape and design inquiries. Minimum order in ZEN Tableware is 50 pieces for cast & 150 pieces for jigger.

ZEN Tableware stays persistent to avoid bone ashes. Our tableware products are crafted from high-quality materials. We ensure that all materials meet industry standards for safety and durability.

We prioritize quality craftsmanship and double to triple firing techniques. We perform rigorous testing to ensure that our tableware products are built to withstand the demands of commercial use in hotels and restaurants. Our products undergo stringent durability tests to meet industry standards.

Absolutely. We have a dedicated logistics team that ensures smooth delivery of your tableware order directly to your hotel or restaurant. We have our own work with reputable shipping partners to guarantee timely and secure delivery.

Yes, our tableware products are designed to be dishwasher and microwave safe, providing convenience and ease of use for your kitchen staff and guests.

All sales are final. However, we are open to feedback and further discussions on a case by case basis.

We have certain guidelines in taking care of each and every piece of ZEN Tableware.

Scratching:

• Causes: Scratching of surfaces, especially on porcelains can occur due to contact with hard or abrasive materials. Handling without proper protective measures can lead to scratches.

• Prevention: Use soft cloths, protective padding, or coatings to minimize contact with abrasive surfaces. Employing proper handling techniques and using protective gloves can also help reduce scratching

Breakage and Chipping:

• Causes: Breakage and chipping typically occur due to impacts, drops, or excessive force applied to delicate materials such as ceramics, glass, or thin metals.

• Prevention: To prevent breakage and chipping, handle items with care, use cushioning materials like bubble wrap or foam during transport, and ensure items are properly secured and not overloaded.

Stacking:

• Proper Techniques: When stacking items, especially fragile ones, ensure that heavier items are placed at the bottom and lighter items on top. Use separators such as foam or cardboard between layers to distribute weight evenly and prevent direct contact.
• Safety Considerations: Avoid stacking too high to prevent toppling and ensure that the stacks are stable. Use shelving units designed to support the weight and size of the items being stored.

Cleaning and Maintenance:

• Cleaning Procedures: Use appropriate cleaning agents such as mild detergents for ceramics. Avoid abrasive cleaners that could cause scratches.
• Regular Maintenance: Perform routine checks for any damage, wear and tear, and address issues immediately to prevent further deterioration. Ensure that cleaning and maintenance tools are also kept in good condition to avoid contamination or damage.

Storage:

• Conditions: Store items in a controlled environment where temperature, humidity, and exposure to light are regulated to prevent damage. Use dust covers and protective cases for long-term storage.
• Organization: Label storage areas clearly and maintain an inventory to track the location and condition of stored items. Use racks, bins, and shelving units to keep items organized and easily accessible.

Sustainable Cleaning Products: Use eco-friendly cleaning products that do not contain harmful chemicals and are safe for both users and the environment.

By focusing on these areas, you can ensure that your handling, storage, and maintenance practices are not only efficient and effective but also environmentally responsible.

Getting started is easy. Simply browse our online catalog or contact our email or phone number to discuss your specific tableware needs. We’ll work closely with you to recommend the best products and assist with placing your order efficiently.